Friday, August 26, 2011

Using My Powers For Good

Social media is a blessing and a curse. One of the benefits of social media is that the regular guy has a voice. A powerful one. We can put out there, in Cyber Land, a complaint about something and have a real impact on their sales or enact a change in policy. For instance, I have stated several times how chapped I am that the City of Dallas has lowered trash pick up to only once a week. Do you think my bill was cut in half? Um that would be a NO. And when I asked them about getting another can because ours is ALWAYS overflowing now, they said that would be an extra $10 charge. So I'm still on the Bad City Of Dallas bandwagon.

The problem is, often we get wonderful customer service and we don't say anything. We get a company that goes above and beyond and we just move on to the next thing in our day. But I don't think that's fair. If we're going to put our complaints out there in Cyber Land, then we should put our compliments too.

Back in May, I bought this from Christian Book Distributors to help me teach Annika math this year. I bought it back in May because that is when Saxon has their big sale. Once I got it, I stuck it in a box with the rest of the stuff for the next school year and didn't think about it again.

When I pulled that box out to organize and prepare to start school on Monday I realized that Christian Book Distributors had sent me the wrong thing. They sent this...

It had been WAY past their 30 day return policy. I no longer had the paperwork that went with this order. I only had the order # that I got by getting online and going to 'My Account'. This was an expensive item and I really didn't want to buy it twice. How did I not notice 3 months ago it was the wrong product? UGH!

I called CBD and told them they had sent me the wrong product...back in May. The lady I spoke to asked for the order # and told me it would be no problem, they'd send the correct product right out, and I could just stick the wrong product back in the box, affix the return postage sticker to it and send it back. No charge. AND she even asked me when we were starting school and how soon I needed the product so she could be sure to choose the proper shipping to ensure I had it when I needed it.


I was so terribly impressed with CBD.

I just thought you all should know.

Oh, and one other little known secret when dealing with CBD. Often if you call them and ask them if they have any coupon codes available currently, they will give you a one time, free shipping code. I've done that several times.

So there you have it. Today I chose to use my social media powers for good. Now if I could just get the City of Dallas to give me another trash can...

No comments: